Save customers
before they cancel.
CancelPause gives your SaaS a hosted cancellation flow with pause offers, discount saves, feedback collection, and Stripe billing redirects — so cancellations don't turn into silent churn.
- Built for Stripe SaaS
- No-code cancel flow
- Setup in minutes
Mind telling us what’s not working?
Answer in 10 seconds and we’ll show the best next option.
Pause for 2 months
Keep their account intact and let them come back anytime.
30% off for 3 months
Show a short-term save offer before final cancellation.
Most cancellation flows leak revenue.
A cancel button is the loudest customer feedback in your product — and most SaaS apps throw it away.
You learn nothing
Customers cancel without giving useful feedback. You're left guessing why MRR keeps slipping.
No save moment
They never see a pause, discount, or support option. The cancel button is the end of the story.
More support chaos
Cancellations turn into emails, refunds, and frustrated customers. The pain spreads to your inbox.
With CancelPause, every cancellation becomes a clean flow you can learn from.
Three steps from cancel button to insight.
CancelPause sits between your product and your billing portal. No new infrastructure, no rewrites — drop in a URL.
Create your cancel page
Add your product name, logo, billing link, and the save offers you want to test.
Send customers through it
Use it before your Stripe portal, billing page, or cancellation button — wherever users start to leave.
Learn why users leave
See reasons, accepted offers, and cancellation feedback in one founder-friendly dashboard.
A complete cancellation flow,
not just a survey.
Every piece is designed to do one job: turn a cancel click into either a saved customer or a clear answer.
Hosted cancellation page
A clean, branded URL you can hand to your billing flow. No frontend work required.
Pause subscription offer
Let customers pause for 1, 2, or 3 months instead of canceling cold.
Discount save offer
Show a one-click discount before they walk — only when it makes sense.
Cancellation reason survey
Capture short, structured reasons so you can finally see your churn patterns.
Stripe billing redirect
Drop your Stripe customer portal link in. We send users there only after the save flow.
Churn feedback dashboard
See top cancellation reasons, saved customers, and revenue protected — at a glance.
Built for tiny SaaS teams that can't afford to guess.
You don't need a churn dashboard team. You need to know why people click cancel — and a way to save the ones you can.
- Find out why users are leaving
- Offer a pause before a full cancellation
- Redirect to Stripe only after collecting context
- Export cancellation reasons
- Reduce angry support emails
- Spot patterns before churn gets worse
“Before CancelPause, my cancellation button sent people straight to Stripe. Now I actually know why they leave — and sometimes save them before they go.”
Pay once a month. Save customers all month.
Simple plans that scale with the number of products you run. Cancel anytime — yes, with a real cancel flow.
Starter
for solosEverything you need to stop sending users straight to Stripe.
- 1 product
- Hosted cancellation page
- Reason survey
- Stripe billing redirect
- Email alerts
- Basic dashboard
Growth
recommendedFor founders who want to actively save customers, not just track them.
- 3 products
- Pause offer
- Discount offer
- Custom branding
- CSV export
- Advanced cancellation insights
Agency
for agenciesRun cancel flows across many products or for client SaaS.
- 10 products
- Multiple workspaces
- Priority support
- No CancelPause branding
- Higher usage limits
- Client-ready exports
Prices in USD. VAT/GST added where applicable. No setup fees.
Quick answers before you sign up.
Still unsure? Email hello@cancelpause.com — a real human replies.
Not in the first version. CancelPause collects feedback and redirects customers to your billing or Stripe customer portal link to complete the cancellation.
It works best with Stripe, but you can use any billing or cancellation URL. CancelPause sits in front of whatever cancel destination you already have.
Yes. You can show pause and discount options before the final cancellation redirect. Configure them per product, per plan, or globally.
No. It sits before your billing portal so you can collect feedback and show save offers first, then hand off to Stripe to finish the action.
No. Create a page, add your billing link, and use the hosted CancelPause URL wherever your cancel button currently lives.
Stop sending users straight to Stripe.
Spin up a beautiful CancelPause page in minutes, swap your cancel link, and start collecting the most valuable feedback in your product.